Need Assistance? We're Here!
Explore our comprehensive support resources designed to assist you with all your needs.
Real Support.
From Real Humans.
Fast.
At Emerald, we know your packaging machines are mission-critical—so when something’s off, you don’t have time to dig through endless self-help articles or wait in a ticket queue.
Skip the rabbit hole. Just call us or use the form below, or call us at 509.783.1369 and you’ll hear back ASAP from a real human who knows your equipment and is ready to help.
FAQs
Find answers to your questions about our packaging solutions and services right here.
Emerald offers a comprehensive warranty on all our machines. This warranty covers parts and labor for defects in materials and workmanship. Please refer to your specific product documentation for detailed warranty terms.
To order spare parts, visit our online store or contact our support team. Provide your machine model and part number for efficient processing. We ensure timely delivery to minimize downtime.
Emerald Care is our service contract program designed to provide ongoing support and maintenance for your machines. It includes preventive care, troubleshooting, and access to our expert team. This ensures your operations run smoothly and efficiently.
You can schedule maintenance by contacting our support team directly or using our online scheduling tool. We recommend regular maintenance to keep your machines in optimal condition. Our team will work with you to find a convenient time.
Product manuals are available in the Resources section of our website. You can download them for easy access. If you need further assistance, feel free to reach out to our support team.
